Course Name

KCS v6 Fundamentals

Course Description

<p>IT Ops is moving towards adopting Knowledge Centred Service (KCS) as our methodology for the creation, maintenance and management of knowledge that is created and consumed by support teams. This is a fundamental shift in the way IT Support analysts interact with knowledge during their day-to-day activities. The v6 Fundamentals course helps them to understand how and why KCS works.&nbsp;</p>

Audience

This training is aimed at first time attenders but could also be used as refresher training where individual training opportunities are identified.

Duration:

1 Day(s)

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Competence Awarded:

Course Code:

PD/IT/KCSF/V6

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